Delivery Information

Free Delivery on orders over the value of £75.

We ship our products with DPD. All parcels are collected from us at regular intervals Monday to Friday (excluding bank holidays). We aim to have your products with you within 14 days of ordering. If you are outside of this window and have not received your products or up-to-date tracking information please use our contact us page.

We aim for our packaging to be recyclable, our DPD bags are made from 80% recycled plastic. You can find out more about our carbon-responsible delivery service by visiting dpdlocal.co.uk

We only ship to the UK and are unable to provide shipping to any other area.

Returns Information

This policy applies to both in store and online purchases.

UK customers can return non-faulty items within 28 days of receipt for a refund or replacement. This begins the day you receive the goods if purchased online or the day you purchased instore. This is provided that they are (in our opinion) complete with their original packaging and are unused. If they are not deemed to be in an appropriate condition the customer will be required to pay return postage for the item to be returned to them. To return in-store you must have an itemised proof of purchase. For example your original paper receipt, your online order confirmation or E-receipt, we will not accept a transaction on a bank statement. If you do not have this please contact Shop@theclimbingdepot.com to get another copy of your receipt emailed to you. To do a return online please see below.

All items must be clearly unused and with their original tags and packaging. Footwear must be free from chalk contamination and show no signs that they have been used. We will not refund any special order items that we do not usually stock. Skincare and chalk must be unopened and the seals still intact. Unless there is a fault we do not accept the return of Books or DVDs to prevent copying of information. 

Returned Items must be:

1. In their original condition & packaging with tags attached

2. Free of any defined odour (Washing detergent, food smells, cigarette/vape, perfume, deodorant etc.)

3. Free of any marks or stains (food stains, makeup, deodorant and fake tan)

4. Faulty items can be returned at any time. This does not affect your statutory rights. For more information please see below.

If you have just placed your order and realised there is a mistake, you can cancel your online order for a full refund straight away providing the order has not yet been despatched. If the item has been dispatched, but not yet received we can mark it returned to sender and upon the receipt of the goods from the carrier we will issue your refund. If you have received the goods please see the returns and cancellation policy above. 

To cancel your order please call shop@theclibingdepot.com or fill out the contact form. Please do make sure that you include the order number.

There are restrictions on the return of PPE and Safety goods if they are bought in-store. This is for safety and hygiene reasons, Facemasks, Helmets, Harnesses, Metalwork and woven products for climbing including slings, ropes, quickdraws, carabiners and trad climbing protection are unable to be returned once they have left the building.

We do not accept returns or give refunds on any Sale or Clearance Items purchased in-store. Credit or exchange will be given in this instance providing they meet the criteria for being new and with all the original packaging.

All items purchased online can be returned within 28 days of receipt for a refund provided that they are (in our opinion) complete with their packaging and in new condition. This is in accordance with the distance selling laws.

You have the right to cancel your online order within 28 days of receipt and return it to us unused. You can do this at any Depot site or by returning the parcel to us at the big Depot Manchester site. Please be aware the refund will only be processed upon us receiving the goods. For those sending products back, we do recommend using a tracked parcel service.

We aim to refund you within 10 days of receiving the returned item. We will refund the cost of the goods plus our standard postage fee when postage was paid in the original order.

When returning via post, please include either the original packing note or a note with the original order number so we can correctly and quickly identify your return and process it for you. If your carrier requires an email address please use shop@theclimbingdepot.com.

Please send this to: 

Depot Climbing Returns, Big Depot Manchester, Unit A5-A6 Southmoor Industrial Estate, Southmoor Road, MANCHESTER, M23 9XD

Faulty goods can be replaced at any time. However, the final decision on whether the item will be replaced rests with the manufacturer and it is worth noting that this can take a significant amount of time, especially if the item needs to be shipped overseas. Pop in the store to speak to a staff member or contact us first by emailing shop@theclimbingdepot.com. If contacting us by email please include photographs and proof of purchase and our shop team will get back to you as soon as possible. 

On all returned items the customer must ensure that the items are clean. We will not send dirty items back to the manufacturer. If we are unable to send it to the manufacturer you will be required to cover the cost of the item being returned to you.

Privacy Policy

Depot Climbing takes data security very seriously. We never disclose buyers' information to third parties other than to process payment and to couriers for delivery purposes. By placing a delivery with us you agree to us sharing this information.

To make an order with us you are required to give your name, address, phone number and email address. This information is required in order to allow us to process your order.

This information is stored in line with our Data Protection and GDPR policy. Which can be found here.

Cookies are used on this website – our cookie policy can be found using the link below.

Cookies Policy

Card Purchases

We use WorldPay to process all payments made via our webshop. Worldpay uses certified encryption, which safeguards your personal information. We do not have access to your credit/debit card details

Who Are We?

YORKSHIRE CLIMBING COMPANY LIMITED, Company number 06619685

Registered Address: 173 Richardshaw Lane, Pudsey, Leeds, West Yorkshire, LS28 6AA